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Terms of Service

Effective date: April 1, 2026

1. Agreement to Terms

By accessing or using the Insights on Ancestry website at ioancestry.com (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

“We,” “us,” and “our” refer to Insights on Ancestry. “You” and “your” refer to the individual or entity using the Service.

2. Description of Service

Insights on Ancestry is a genetic ancestry analysis platform. The Service allows you to upload raw DNA data, run ancestry composition and genetic distance analyses against published reference datasets, and view and export your results.

The entire process is fully automated with no manual human intervention. Features and supported providers may change over time.

3. Not Medical or Diagnostic Advice

The Service is for informational, educational, and personal interest purposes only.

Results provided by the Service are not medical advice, genetic counseling, diagnostic information, or health assessments. The Service does not analyze health-related genetic variants, disease risk, carrier status, or pharmacogenomic data. We do not provide clinical or diagnostic genetic testing.

Ancestry composition estimates are statistical models based on reference populations and are subject to limitations of the underlying data and methodology. Different model configurations can produce different results for the same individual. Results should be interpreted with appropriate scientific context.

Do not make medical, legal, or other consequential decisions based on results from this Service. Consult qualified professionals for such matters.

4. Eligibility

You must be at least 18 years old to use the Service. By creating an account, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

You may only upload DNA data that belongs to you or for which you have obtained explicit, informed consent from the data subject. Uploading another person's genetic data without their consent is a violation of these Terms and may violate applicable law.

5. Account Registration

To use the Service, you must create an account with a valid email address and password. You are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for unauthorized purposes.

6. DNA Data and File Uploads

You retain ownership of your genetic data at all times.

By uploading a DNA file, you grant us a limited, non-exclusive license to store, process, and analyze the file solely for the purpose of providing the Service to you. We will not:

  • Sell, rent, or share your genetic data with third parties
  • Use your genetic data for research without your explicit, separate consent
  • Access your raw genetic data for any purpose other than providing the Service
  • Retain your genetic data after you delete it or close your account

Uploaded files are stored encrypted at rest on secure cloud infrastructure in the United States. All data in transit is encrypted. For full details on data handling, see our Privacy Policy.

7. Acceptable Use

You agree not to:

  • Upload data that is not raw genetic data from a supported provider
  • Upload genetic data belonging to another person without their explicit consent
  • Attempt to reverse-engineer, decompile, or extract the reference datasets
  • Use automated tools (bots, scrapers) to access the Service
  • Circumvent rate limits, authentication, or access controls
  • Use the Service for any unlawful purpose
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to access other users’ data or accounts

8. Subscriptions and Billing

The Service offers free and paid subscription tiers. Paid subscriptions provide higher usage limits and access to additional features.

  • Subscription fees are billed in advance on a monthly basis
  • You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
  • Refunds are not provided for partial billing periods
  • We reserve the right to change subscription pricing with 30 days’ notice
  • Free-tier usage limits are subject to change

Payment processing is handled by our merchant of record (currently Dodo Payments). We do not store your payment card details directly.

9. File and Run Limits

The Service enforces limits on file uploads, file sizes, and analysis runs. These limits vary by subscription tier and are displayed within the application. We reserve the right to adjust these limits at any time to maintain service quality and availability.

10. Intellectual Property

The Service, including its design, code, user interface, and documentation, is owned by Insights on Ancestry and protected by intellectual property laws.

The reference datasets and analysis tools used by the Service are third-party open-source resources used under their respective licenses. We do not claim ownership of these resources.

Your analysis results belong to you. You may export, share, or publish your results at your discretion.

11. Service Availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:

  • Scheduled or emergency maintenance
  • Cloud infrastructure provider outages
  • High demand or capacity constraints
  • Security incidents requiring immediate action

We are not liable for any loss or inconvenience resulting from service interruptions.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that analysis results are complete, accurate, or suitable for any particular purpose. Ancestry composition estimates are probabilistic models, not definitive facts.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSIGHTS ON ANCESTRY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

14. Data Deletion and Account Termination

You may at any time:

  • Delete individual DNA files from your dashboard (immediate removal from storage)
  • Request full account deletion by contacting us at insightsonancestry@gmail.com

Upon account deletion, we will remove all your data from our systems, including DNA files, analysis results, and account information. Deletion will be completed within 30 days of the request.

We may terminate or suspend your account if you violate these Terms. Upon termination for cause, we will delete your data within 30 days unless retention is required by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Insights on Ancestry from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your violation of these Terms
  • Your uploading of genetic data for which you did not have lawful consent
  • Your misuse of the Service or analysis results
  • Any third-party claim arising from your use of the Service

16. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, either party may initiate binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration shall be conducted in English and held remotely where possible.

You agree that any dispute resolution proceedings will be conducted on an individual basis, not as a class action, class arbitration, or representative proceeding.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Contact

For questions about these Terms, contact us at insightsonancestry@gmail.com.